You agree and confirm that your use of the Platform, including the Therapist Services, are for your own personal use only and that you are not using the Platform or the Therapist Services for or behalf of any other person or organization.

You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.

You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Therapists and us.

If you receive any file from us (Portal, App), whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement;  (d) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.

You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.

Payment

You agree to pay all fees and charges associated with your account on a timely basis in accordance with the fee schedule, and the terms and rates published by Cikitsa International from time to time. Such fees and charges (including any taxes and late fees, as applicable) may be charged to the payment method you provided during the initial setup of your account. You agree to maintain valid payment information in your account. By providing Cikitsa International with payment information, you authorize Cikitsa International to bill and charge your credit card or other payment method. The PLATFORM shall solely handle all financial transactions against the Services.

No payments for the Services will be made other than on PLATFORM’s payment gateway.

Where there is consultation fee, the Patients must pay the consultation fee and VAT before joining the doctor queue for consultation.

Where there is no consultation fee, the Patients will not be required to make any payment and they will be directly transferred to the doctor consultation queue.

Once the Patient has made the payment and joined the queue, s/he will not be able to cancel the payment except as provided herein.

Refund and Cancellation Policy

Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the App’s user dashboard in your Cikitsa International account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.

Refunds may be processed within 07-10 working days from the receipt of a request from you. All communications with regards to refund should be sent to [email protected]

No refund for any eligible cancellation will be processed beyond 6 months of placing a cancellation or return request. However in exceptional circumstances, you may claim a refund beyond this stipulated period at the sole discretion of Cikitsa International.

CI Consultation and Telemedicine policy:

If the wait time in the queue is more than 60 minutes, customers can cancel the consultation and a refund will be made deducting 5% payment as processing fee.

If a doctor can not consult a Patient due to any reason within 60 minutes of Initiation Request, the user will get a full refund.

If a Patient cancels a consultation prior to the video call of the Doctor after acceptance by the Doctor of the Patient’s request before the expiry of 60 minutes from the Initiation Request, a 70% fee will be deducted and the remaining fee will be refunded to the Patient.

If patient wants to reschedule they have to pay additional 20% of total charge.

Visa Invitation Letter refund policy:

 If patient/client cancel the request before 24 hours from order, payment will be made deducting 10% as processing fees. No extra amount will be added if patient/ client want to reschedule or change any Hospital which is in our Hospital lists. If the cancel request after 24 hours they (patient/client) will get 80% of total payment 20% deduction as processing fees.

Doctor Appointment Letter refund Policy:

If patient/client cancel the request before 24 hours from order, payment will be made deducting 10% as processing fees. No extra amount will be added if patient/ client wants to reschedule or change any Doctor which is in our Doctor lists. If the cancel request after 24 hours they (patient/client) will get 80% of total payment 20% deduction as processing fees.

Report Review and Cost Estimation refund policy:

If patient/client cancel the request before 24 hours from order, payment will be made deducting 5% as processing fees. No extra amount will be added if patient/ client wants to reschedule or change any Hospital, Doctor which is in our Hospital and Doctor lists. If the cancel request after 24 hours they (patient/client) will get 90% of total payment 10% deduction as processing fees.

Hotel Booking, Cab Booking, Air/Train Ticket Booking:

No refund will be made after confirming the payment as those are the nonrefundable service.

Local Guide Hospital Guide and Sightseeing refund policy:

If patient/client cancel the request before 24 hours from order, payment will be made deducting 10% as processing fees. No extra amount will be added if patient/ client wants to reschedule or change any guide. If the cancel request after 24 hours they (patient/client) will get 80% of total payment 20% deduction as processing fees.

You  will not receive cash refunds in connection with a card sale.

Refunds cannot be processed to third-party accounts. The name on your Cikitsa International account should match with the name of the bank account holder.

If the user wants the money to be refunded to bKash, bKash transaction fee will be deducted.

For any cancellation and refund please email to: [email protected]

Refund process may take up to 07-10 working days.

Refund and Cancellation policy may change time to time for betterment of the clients/patients so, you are requested to read privacy policy and terms of use before take any service.

Refund Timelines

The time frame for different payment modes is typically 07-10 business days post the cancellation request has been received and verified by Cikitsa International,

Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean any day of the week (excluding Friday ,Saturdays, and public holidays) on which commercial banks in Bangladesh are open for business. Considering limited manpower at banks due to COVID-19, refund timelines might vary.

To the extent permitted by applicable law, Cikitsa International will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.

Cookies

We employ the use of cookies. By accessing our website/ app, you agreed to use cookies in agreement with Cikitsa International.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website/ App to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Cikitsa International own the intellectual property rights for all material. All intellectual property rights are reserved. You may access this from Cikitsa International for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Cikitsa International.
• Sell, rent or sub-license material from Cikitsa International
• Reproduce, duplicate or copy material from our website
• Redistribute content from Cikitsa International.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cikitsa International does not filter, edit, publish or review Comments prior to their presence on the website. To the extent permitted by applicable laws, Cikitsa International shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cikitsa International reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You hereby grant Cikitsa International a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Cikitsa International's logo or other artwork will be allowed for linking absent a trademark license agreement.

Your Privacy

Please read Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website/ App. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website