Your Privacy Matters to Us

Cikitsa International is aware of how crucial both security and privacy are to our clients and to us personally. All sorts of data require security and privacy, but healthcare data in particular. Data about you, your family, and your household will be protected by our information security and compliance team. To protect your information and confidentiality, we employ a variety of monitoring and security techniques in accordance with industry best practices. You can better understand how we use and protect your data by reading our policy. Please feel free to contact us at [email protected] if you have any questions. Thank you for believing in us.


1.  Introduction

Your privacy is valued by Cikitsa International (concern of Cikitsa BD and Cikitsa India), and we are dedicated to protecting it by adhering to this policy.  When you visit Cikitsa or any of our affiliated websites where this Policy is posted (collectively, "Website"), or the Cikitsa International application ("Application"), we may collect information about you. This Privacy Policy (our "Privacy Policy") describes the types of information we may collect from you or that you may provide when you visit us, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

·         On our Website and Application;

·     When you interact with our applications and advertisements on third-party websites and services, if such advertisements or applications contain links to this policy.

·         Through correspondence between you and our website and application across emails, texts, phone calls, interactions with audio and video, and other electronic messages;

You agree to the practices and policies mentioned in this privacy policy by using the services, and you hereby provide your consent for your information to be collected, used, and shared in the ways outlined in this privacy policy. Please do not use our services if you disagree with this privacy statement. You confirm that, if you use the services on behalf of another person (like your child) or an entity (like your employer, employee), that individual or entity has given you permission to accept this privacy statement on that individual's or entity's behalf.


2.  Types of Information We Collect

We collect various types of information from and about users of our Website and Application (collectively, “Personal Information”), specifically information:

·         that could be used to personally identify you, such as your name, address, email, home, work, and mobile phone numbers, date of birth, credit card information (used only for payments), audio (including recordings and transcripts), pictures and videos of you, gender, Social Security number, medical history, health insurance subscriber information, and health information;

·         about your Internet connection, the devices you use to access our website or use our application, and usage information, including traffic data, logs, referring/exit pages, the date and time of your visit to our website or use of our application, error information, click stream data, and other communication information, as well as information about the resources you access and use on the website or through our application.

·         information that you give by filling out forms on our website or the application, as well as any videos, pictures, or recordings you make when interacting with a provider there. This includes details given when signing up to use our website or application, as well as details given while utilizing our provider consulting services, purchasing products, or making additional service requests. When you report a problem with our website or application, we could also need information from you;

·         information about the transactions you conduct through our website or application, as well as information about the order fulfillment. Before placing a purchase on our website or application, you might need to supply financial information; and records and copies of your correspondence (including email addresses).

·         If you are a doctor you have to provide your information to us like- Your full name,  photograph,  gender, academic certificate, BMDC Number for Bangladeshi Doctors-(Bangladesh Medical and Dental Council ),If you are a foreign doctor you have to submit your local registration number which you given from your government authority (For Indian doctor need NMC - National Medical Commission Number, experience, chamber. You agree to provide such information as we will be publicly accessible on our website and app. We need to know your confidential information like -Passport Number, E-mail Address, Mobile number for our internal staffs/employees or employers


3.   How Do We Collect Information

We collect this information,

·         directly from you when you share it with us.

·         automatically as you use our application or visit the website.  Information collected automatically may include usage details, IP addresses, and information collected through cookies, navigational data like Uniform Resource Locators (URLs) and other tracking technologies.

·         Use GPS technology to collect real-time information about the location of your device so that the platform can connect you to a healthcare professional who is licensed or authorized to provide services in the territory where you are located. You must agree to the Google Terms of Services and Privacy Policy when you use Google Maps through our platform.

·         From third parties, for example, our business partners


4.  How Do We Use Your Information

We use your Personal Information for various purposes described below, including to:

·         Treatment Activities:

To provide you with care and medical services, Cikitsa International will use your personal information. Additionally, we might give other medical professionals access to your PHI so they can treat you and offer you healthcare services. Your PHI might be made available to Cikitsa International professionals so they can treat you and provide you with medical services when you utilize our services, improving the continuity and quality of care we deliver to you. For instance, the provider will have access to your prior consultations when you request a new one.

·         Payment Activities: 

Your personal information may be used by us and submitted to third parties for additional payment-related purposes. For example, in order to get reimbursed, we will submit a claim to your health insurer.

·         Healthcare Operations Purposes:

Your personal information may be used and shared by Cikitsa International for business operations. For instance, to enhance medical services, offer customer support, carry out quality reviews, get in touch with you regarding the Services you have access to and your health benefits, monitor the qualifications of providers, and other healthcare operations activities.

Besides, we may be permitted or required by law to use or share your personal information without your authorization. These include the following:

·         For public health activities such as reporting certain diseases.

·         For judicial and administrative proceedings such as responding to subpoenas.

·         For users compensation claims.

·         To prevent or lessen a serious and imminent threat of harm to a person or the public.

·         When required by law or for law enforcement purposes.

·         For research approved by government

·         For specialized government functions such as national security


5.  Disclosure of Information

In some cases, Included Health may give third parties access to some personal data in order to offer or enhance our application, website or services, including to assist with consumer marketing. When we do, we demand that the third parties manage the information in line with any relevant laws. We do not sell personal information and it won't be given to outside parties for marketing purposes.

This Privacy Policy solely applies to data we gather via the application/website. Information gathered by any third party is not covered by this privacy policy. You might leave our sites when you click on links on them. You should read the privacy policies of such websites because we are not accountable for their data collection activities.


6.  How do we keep your information safe

To help prevent unauthorized access to personal information, Cikitsa International uses reasonable physical, electronic, and managerial security measures, like encryption. Your personal information is protected by administrative, technical, and physical safeguards to prevent unauthorized access and other risks to its security and integrity.  Through annual assessments and audits, we regularly verify the controls we have in place.   However, the absolute security of any data transmission through the Internet or data storage facility, cannot be guaranteed. The security of any information you communicate to us cannot therefore be ensured or guaranteed, even though we make every effort to secure your personal information.

Also, please note that you are also responsible for the privacy and security of your data. You are in charge of maintaining the confidentiality of any password you choose to use to access our website or application. Please do not share your password with anyone.

Risk of sending unencrypted Email/SMS/text messages:

The emails we send you are secured because they are encrypted. Other people cannot be able to read and forward the emails we send you and the emails you send us. Emails we send you may include a wide range of identifiers that include but aren't limited to your name, your email address, your visit number, your patient number, the date you used our service etc.

When you create an account on the App we ask you to give us your phone number. We send a one time password(OTP) to your inputted phone number. When created on a Website, we ask you to give us your email address. We send an email to the email address you have given us. 

The SMS/text messages we send you are secured because they are encrypted. Other people cannot be able to read any SMS/text messages we send you and any SMS/text messages you send us.

Risk of storing PHI (Protected Health Information) on your mobile

When you use the App or Website there is a risk that your PHI will be stored encrypted on your mobile. We take a variety of technical safeguards to make sure that your PHI does not leak from your mobile. In order to protect your data, you have to ensure that your account credentials are not shared with other individuals.

Risk of our systems getting hacked and compromised

We take a number of administrative, technical and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is full-proof and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.


7.  Children’s Privacy

Children under the age of 12 are not permitted to use our application/website, and we do not intentionally collect any Personal Information from children under 12. Use of these applications/websites and any of its features by anyone under the age of 12 is prohibited. 

8.  Changes of Policy

Cikitsa International’s Application/Website are continually under development and changes to the Software or Services may be made at any time.   Thus, you should check this page frequently for updates.  Any changes to this Policy are effective upon posting to the application, unless otherwise specified. If you disagree with the Policy, please stop using the application/website. You have accepted the changes if you continue to use the site after they have been posted.

9.  How to Contact Us

The following contact information can be used if you have inquiries or issues regarding this Policy or our Privacy Practices, would like to make a request, or want to report a violation:

Support email: [email protected]