Contact Cikitsa International

Privacy Policy (General)

Please read the terms and conditions to keep your data safe

What covered in these terms

These terms and conditions reflect on the way Cikitsa International works, and how we get connected to you. How we collect information from you for yourself and your client. How we safely keep your precious information and data. Way of conducting business with us and how we provide services.

Understanding the terms and conditions are very important because by accessing or using our services, you’re agreeing to these terms.

Service Provider

Cikitsa International is a concern of Cikitsa BD. Authorized by Company Act 1994, Bangladesh. Cikitsa International also known as CI is a Medical value travel facilitator (MVTF) is engaged in providing assistance in medical services in international medical institutions.

Services we provide

Our services cover over the boundaries of countries, comprising India, Thailand, Singapore, and Malaysian medical service providers.

a) Visa Invitation Letter (VIL)

Visa Invitation letter from selective International Hospitals/Institutions

b) Doctors Appointment (DA)

Doctors Appointment from Selective International Hospitals/ Institutions

c) Telemedicine Services (TM)

An interactive module to talk to International doctors/specialized personnel over the online platforms.

d) Talk to our expert (Consultation)

Over the phone and live texting consultation service by the service experts of CI.

e) Pick n Drop Services

Pick and Drop services in International airports

f) Hospital and Local Guide Services

Guiding support to the patients/individuals in International Hospitals/Institutions be trained experts.

g) Cost estimation

An estimate of the cost of the medical services.

h) Report Review

Primary assessment and suggestion by International doctors on previous medical records.

How we provide the services

To provide seamless services, we offer a dedicated App and portal integrated with all service-providing hospitals and agents. All services are connected to a central local data server kept in Dhaka, Bangladesh.

Permissions we may require

Some of our services are designed to let you upload, submit, store, send, receive or share your content. You have no obligation to provide any content to our services but these content/documents are vital for our service assurance. If you choose to upload or share content, please make sure that you have the necessary rights to do so and that the content is lawful.

Your Privacy Matters to Us

Cikitsa International is aware of how crucial both security and privacy are to our clients and to us personally. All sorts of data require security and privacy, but healthcare data in particular. Data about you, your family, and your household will be protected by our information security and compliance team. To protect your information and confidentiality, we employ a variety of monitoring and security techniques in accordance with industry best practices. You can better understand how we use and protect your data by reading our policy. Please feel free to contact us at support@cikitsainternational.com if you have any questions. Thank you for believing in us.

Introduction

Your privacy is valued by Cikitsa International (a concern of Cikitsa BD and Cikitsa India), and we are dedicated to protecting it by adhering to this policy. When you visit Cikitsa International.com or any of our affiliated websites where this Policy is posted (collectively, “Website”), or the Cikitsa International application (“Application”), we may collect information about you. This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit us, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to the information we collect:

On our Website and Application;
When you interact with our applications and advertisements on third-party websites and services, if such advertisements or applications contain links to this policy.
Through correspondence between you and our website and application across emails, texts, phone calls, interactions with audio and video, and other electronic messages;

You agree to the practices and policies mentioned in this privacy policy by using the services, and you hereby provide your consent for your information to be collected, used, and shared in the ways outlined in this privacy policy. Please do not use our services if you disagree with this privacy statement. You confirm that if you use the services on behalf of another person (like your child) or an entity (like your employer, or employee), that individual or entity has permitted you to accept this privacy statement on that individual’s or entity’s behalf.

Types of Information We Collect

We collect various types of information from and about users of our Website and Application (collectively, “Personal Information”), specifically information:

that could be used to personally identify you, such as your name, address, email, home, work, and mobile phone numbers, date of birth, credit card information (used only for payments), audio (including recordings and transcripts), pictures and videos of you, gender, Social Security number, medical history, and health information;
the devices you use to access our website or use our application, and usage information, including traffic data, logs, referring/exit pages, the date and time of your visit to our website or use of our application, error information, and other communication information, as well as information about the resources you access and use on the website or through our application.
information that you give by filling out forms on our website or the application, as well as any videos, pictures, or recordings you make when interacting with a provider there. This includes details given when signing up to use our website or application, as well as details given while utilizing our provider consulting services, or making additional service requests. When you report a problem with our website or application, we could also need information from you;
information about the transactions you conduct through our website or application, as well as information about the order fulfillment. Before placing a purchase on our website or application, you might need to supply financial information; and records and copies of your correspondence (including email addresses).
If you are a doctor you have to provide your information to us like- Your full name, photograph, gender, academic certificate, BMDC Number for Bangladeshi Doctors-(Bangladesh Medical and Dental Council ),If you are a foreign doctor you have to submit your local registration number which you given from your government authority (For International doctor need NMC – National Medical Commission Number, experience, chamber. You agree to provide such information as we will be publicly accessible on our website and app. We need to know your confidential information like -Passport Number, E-mail Address, Mobile number for our internal staffs/employees or employers

How Do We Collect Information

We collect this information,

directly from you when you share it with us.
automatically as you use our application or visit the website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, navigational data like Uniform Resource Locators (URLs) and other tracking technologies.
Use GPS technology to collect real-time information about the location of your device so that the platform can connect you to a healthcare professional who is licensed or authorized to provide services in the territory where you are located. You must agree to the Google Terms of Services and Privacy Policy when you use Google Maps through our platform.
About your client or patient’s data/information, the app/website will collect all relevant information as per our information collection policy.
Client/Patient data will be used for further use by professionals and health care providers.
Your clients/patients’ data will be collected as you put their information in our app/website for any service request in the same manner we collect other information.
From third parties, for example, our business partners

How Do We Use Your Information

We use your Personal Information for various purposes described below, including to:

Treatment Activities:

To provide your client/patient with care and medical services, Cikitsa International will use the client/patient’s personal information. Additionally, we might give other medical professionals access to your PHI so they can treat them and offer healthcare services. Their PHI might be made available to Cikitsa International professionals so they can treat and provide medical services when utilizing our services, improving the continuity and quality of care we deliver. For instance, the provider will have access to the client/patients’ prior consultations when requestinga new one.

Payment Activities:

Your personal information may be used by us and submitted to third parties for additional payment-related purposes. For example, to get reimbursed, we will submit a claim to your health insurer.

Healthcare Operations Purposes:

All personal information may be used and shared by Cikitsa International for business operations. For instance, to enhance medical services, offer customer support, carry out quality reviews, get in touch with you regarding the Services you have access to and health benefits, monitor the qualifications of providers, and other healthcare operations activities.

Besides, we may be permitted or required by law to use or share client/patients’ personal information without your authorization. These include the following:

For public health activities such as reporting certain diseases.

For judicial and administrative proceedings such as responding to subpoenas.
For users compensation claims.
To prevent or lessen a serious and imminent threat of harm to a person or the public.
When required by law or for law enforcement purposes.
For research approved by the government
For specialized government functions such as national security

Disclosure of Information

In some cases, Included Health may give third parties access to some personal data to offer or enhance our application, website or services, including to assist with consumer marketing. When we do, we demand that the third parties manage the information in line with any relevant laws. We do not sell personal information and it won’t be given to outside parties for marketing purposes.

This Privacy Policy solely applies to data we gather via the application/website. Information gathered by any third party is not covered by this privacy policy. You might leave our sites when you click on links on them. You should read the privacy policies of such websites because we are not accountable for their data collection activities.

How do we keep your information safe

To help prevent unauthorized access to personal information, Cikitsa International uses reasonable physical, electronic, and managerial security measures, like encryption. Your personal information is protected by administrative, technical, and physical safeguards to prevent unauthorized access and other risks to its security and integrity, and all important data and information are saved in a local server located in Dhaka, Bangladesh. Through annual assessments and audits, we regularly verify the controls we have in place. However, the absolute security of any data transmission through the Internet or data storage facility, cannot be guaranteed. The security of any information you communicate to us cannot therefore be ensured or guaranteed, even though we make every effort to secure your personal information.

Also, please note that you are also responsible for the privacy and security of your data. You are in charge of maintaining the confidentiality of any password you choose to use to access our website or application. Please do not share your password with anyone.

Risk of sending unencrypted Email/SMS/text messages:

The emails we send you are secured because they are encrypted. Other people cannot be able to read and forward the emails we send you and the emails you send us. Emails we send you may include a wide range of identifiers that include but aren’t limited to your name, your email address, your visit number, your patient number, the date you used our service etc.

When you create an account on the App we ask you to give us your phone number. We send a one time password(OTP) to your inputted phone number and email address to verify and confirm.

The SMS/text messages we send you are secured because they are encrypted. Other people cannot be able to read any SMS/text messages we send you and any SMS/text messages you send us.

Risk of storing PHI (Protected Health Information) on your mobile

When you use the App or Website there is a risk that your PHI will be stored encrypted on your mobile. We take a variety of technical safeguards to make sure that your PHI does not leak from your mobile. In order to protect your data, you have to ensure that your account credentials are not shared with other individuals.

Risk of our systems getting hacked and compromised

We take a number of administrative, technical and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is full-proof and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.

Children’s Privacy

Children under the age of 12 are not permitted to use our application/website, and we do not intentionally collect any Personal Information from children under 12. Use of these applications/websites and any of its features by anyone under the age of 12 is prohibited.

Changes of Policy

Cikitsa International’s Application/Website are continually under development and changes to the Software or Services may be made at any time. Thus, you should check this page frequently for updates. Any changes to this Policy are effective upon posting to the application, unless otherwise specified. If you disagree with the Policy, please stop using the application/website. You have accepted the changes if you continue to use the site after they have been posted.

How to Contact Us

The following contact information can be used if you have inquiries or issues regarding this Policy or our Privacy Practices, would like to make a request, or want to report a violation:

Support email: support@cikitsainternational.com

Privacy Policy (Patient)

This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at support@cikitsainternational.com. Thank you so much for choosing Cikitsa International.

Cikitsa International (“Cikitsa International” or “CI”) has a website and a portal application, which is web and mobile-enabled (available on Android and iOS) (sometimes collectively referred to as the “Services”).

The website provides information about Cikitsa International, its services, and health in general.

The patient portal allows users to book appointments, receive diagnostic test results, and view medical records, among other features.

The privacy notice applies to the website and the application, which are owned and operated by Cikitsa International. The privacy notice describes how Cikitsa International collects and uses personal information provided by those who visit the website and the application. It also describes the options available to users and visitors regarding Cikitsa International’s use of personal information.

In required situations, policies may be changed at any given time at the management’s discretion, in which case the revised privacy notice will only apply to information collected after the date the revised policy is posted.

In case of any change in the policies and other terms, we will notify you right away to provide you with smooth and proper services. Your continued use of the Services after the effective date constitutes your acceptance of the amended privacy notice. We encourage you to periodically review this page for the latest information on our privacy practices. Any amended privacy notice supersedes all previous versions.

Services we provide

Our services cover the boundaries of countries, comprising India, Thailand, Singapore, and Malaysian medical service providers.

a) Visa Invitation Letter (VIL)

Visa Invitation letter from selective International Hospitals/Institutions

b) Doctors Appointment (DA)

Doctors Appointment from Selective International Hospitals/ Institutions

c) Telemedicine Services (TM)

An interactive module to talk to International doctors/specialized personnel over the online platforms.

d) Talk to our expert (Consultation)

Over the phone and live texting consultation service by the service experts of CI.

e) Pick n Drop Services

Pick and Drop services in International airports

f) Hospital and Local Guide Services

Guiding support to the patients/individuals in International Hospitals/Institutions be trained experts.

g) Cost estimation

An estimate of the cost of the medical services.

h) Report Review

Primary assessment and suggestion by international doctors on previous medical records.

How we provide the services

Permissions we may require

Your Privacy Matters to Us

Types of Information We Collect

We collect various types of information from and about users of our Website and Application (collectively, “Personal Information”), specifically information:

that could be used to personally identify you, such as your name, address, email, home, work, and mobile phone numbers, date of birth, credit card information (used only for payments), audio (including recordings and transcripts), pictures and videos of you, gender, Social Security number, medical history, and health information;
the devices you use to access our website or use our application, and usage information, including traffic data, logs, referring/exit pages, the date and time of your visit to our website or use of our application, error information, and other communication information, as well as information about the resources you access and use on the website or through our application.
information that you give by filling out forms on our website or the application, as well as any videos, pictures, or recordings you make when interacting with a provider there. This includes details given when signing up to use our website or application, as well as details given while utilizing our provider consulting services, or making additional service requests. When you report a problem with our website or application, we could also need information from you;
information about the transactions you conduct through our website or application, as well as information about the order fulfillment. Before placing a purchase on our website or application, you might need to supply financial information; and records and copies of your correspondence (including email addresses).

How We Use Your Information

We use your Personal Information for various purposes described below, including to:

Treatment Activities:

Payment Activities:

Your personal information may be used by us and submitted to third parties for additional payment-related purposes. For example, to get reimbursed, we will submit a claim to your health insurer.

Healthcare Operations Purposes:

Besides, we may be permitted or required by law to use or share client/patients’ personal information without your authorization. These include the following:

For public health activities such as reporting certain diseases.
For judicial and administrative proceedings such as responding to subpoenas.
For user’s compensation claims.
To prevent or lessen a serious and imminent threat of harm to a person or the public.
When required by law or for law enforcement purposes.
For research approved by the government
For specialized government functions such as national security

How We Share Your Information

In certain circumstances, and to perform the Services, we may share certain information that we collect from you, as described in this section:

Representatives: We may share your Personal Information and/or Traffic Data with agents, contractors or affiliates of ours who help us operate this site (e.g., hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics, or ad serving), conduct our business or help us complete a service you requested.

Healthcare Providers: We may share your Personal Information with healthcare providers with whom you choose to schedule through the Services. We may share your Personal Information with healthcare providers in the event of an emergency.

Cross Device Matching: To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

Business Transfers: We may transfer your Personal Information to another company in connection with a proposed merger, sale, acquisition or other change of ownership or control by or of Cikitsa International (whether in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Public Information and Submissions: You agree that any information that you may reveal in a review posting, online discussion or forum is intended for the public and is not in any way private. Carefully consider whether to disclose any Personal Information in any public posting or forum. Your submissions may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.

Protection of Cikitsa International and Others: We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of you, Cikitsa International or another party; (3) enforce any agreement with you; or (4) respond to claims that any posting or other content violates third-party rights.

Other Information: We may disclose information that is not Personal Information (including information that has been de-identified and/or aggregated) at our discretion.

Data Storage and Retention

Cikitsa International maintains strict data protection standards and has security protection in place. Your information is stored in secure operating environments that are not available to the public or all Cikitsa International staff. All of Cikitsa International’s staff and affiliates are dedicated to maintaining and upholding your privacy and security and are fully aware of our privacy and security policies. Cikitsa International will retain your information for as long as your account is active or as needed to provide you with services. We may retain and use your information if necessary to comply with legal obligations, resolve dispute resolutions, prevent fraud, enforce agreements, or as otherwise permitted by applicable law.

Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

This is to mention that, Cikitsa International keeps all relevant information in a local server safely kept in Dhaka, Bangladesh. Therefore, the chances of loss of data are less when data are kept in a local server safely.

Information Provided on Behalf of Children and Others

Consent to Processing

Subject to your opt-out choices and all of the provisions contained in this notice, you hereby consent to the collection, processing, disclosure, and transfer by Cikitsa International of your personally identifiable information for the limited purposes described under this notice. Your consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of your personally identifiable information to jurisdictions that may have different levels of privacy protection than that available to you under your local law.

How to Contact Us

The following contact information can be used if you have inquiries or issues regarding this Policy or our Privacy Practices, would like to make a request, or want to report a violation:

Support email: support@cikitsainternational.com

Privacy Policy (Agent)

Please read the terms and conditions to keep your data safe

What covered in these terms

Understanding the terms and conditions are very important because by accessing or using our services, you’re agreeing to these terms.

Service Provider

Services we provide

Our services cover over the boundaries of countries, comprising India, Thailand, Singapore, and Malaysian medical service providers.

a) Visa Invitation Letter (VIL)

Visa Invitation letter from selective International Hospitals/Institutions

b) Doctors Appointment (DA)

Doctors Appointment from Selective International Hospitals/ Institutions

c) Telemedicine Services (TM)

An interactive module to talk to International doctors/specialized personnel over the online platforms.

d) Talk to our expert (Consultation)

Over the phone and live texting consultation service by the service experts of CI.

e) Pick n Drop Services

Pick and Drop services in International airports

f) Hospital and Local Guide Services

Guiding support to the patients/individuals in International Hospitals/Institutions be trained experts.

g) Cost estimation

An estimate of the cost of the medical services.

h) Report Review

Primary assessment and suggestion by International doctors on previous medical records.

How we provide the services

Permissions we may require

Your Privacy Matters to Us

Introduction

This policy applies to the information we collect:

On our Website and Application;
When you interact with our applications and advertisements on third-party websites and services, if such advertisements or applications contain links to this policy.
Through correspondence between you and our website and application across emails, texts, phone calls, interactions with audio and video, and other electronic messages;

Types of Information We Collect

We collect various types of information from and about users of our Website and Application (collectively, “Personal Information”), specifically information:

that could be used to personally identify you, such as your name, address, email, home, work, and mobile phone numbers, date of birth, credit card information (used only for payments), audio (including recordings and transcripts), pictures and videos of you, gender, Social Security number, medical history, and health information;
the devices you use to access our website or use our application, and usage information, including traffic data, logs, referring/exit pages, the date and time of your visit to our website or use of our application, error information, and other communication information, as well as information about the resources you access and use on the website or through our application.
information that you give by filling out forms on our website or the application, as well as any videos, pictures, or recordings you make when interacting with a provider there. This includes details given when signing up to use our website or application, as well as details given while utilizing our provider consulting services, or making additional service requests. When you report a problem with our website or application, we could also need information from you;
information about the transactions you conduct through our website or application, as well as information about the order fulfillment. Before placing a purchase on our website or application, you might need to supply financial information; and records and copies of your correspondence (including email addresses).
If you are a doctor you have to provide your information to us like- Your full name, photograph, gender, academic certificate, BMDC Number for Bangladeshi Doctors-(Bangladesh Medical and Dental Council ),If you are a foreign doctor you have to submit your local registration number which you given from your government authority (For International doctor need NMC – National Medical Commission Number, experience, chamber. You agree to provide such information as we will be publicly accessible on our website and app. We need to know your confidential information like -Passport Number, E-mail Address, Mobile number for our internal staffs/employees or employers

How Do We Collect Information

We collect this information,

directly from you when you share it with us.
automatically as you use our application or visit the website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, navigational data like Uniform Resource Locators (URLs) and other tracking technologies.
Use GPS technology to collect real-time information about the location of your device so that the platform can connect you to a healthcare professional who is licensed or authorized to provide services in the territory where you are located. You must agree to the Google Terms of Services and Privacy Policy when you use Google Maps through our platform.
About your client or patient’s data/information, the app/website will collect all relevant information as per our information collection policy.
Client/Patient data will be used for further use by professionals and health care providers.
Your clients/patients’ data will be collected as you put their information in our app/website for any service request in the same manner we collect other information.
From third parties, for example, our business partners

How Do We Use Your Information

We use your Personal Information for various purposes described below, including to:

Treatment Activities:

Payment Activities:

Your personal information may be used by us and submitted to third parties for additional payment-related purposes. For example, to get reimbursed, we will submit a claim to your health insurer.

Healthcare Operations Purposes:

Besides, we may be permitted or required by law to use or share client/patients’ personal information without your authorization. These include the following:

For public health activities such as reporting certain diseases.
For judicial and administrative proceedings such as responding to subpoenas.
For users compensation claims.
To prevent or lessen a serious and imminent threat of harm to a person or the public.
When required by law or for law enforcement purposes.
For research approved by the government
For specialized government functions such as national security

Responsibilities of CI in terms of services and applications

Service assistance.

CI will assist the agent in getting the desired services from International hospitals/institutions at the quickest response time.

Integration via APP/Portal

CI dedicated portal and app services are presented to the agent to ease the request process and share the real-time status of the services provided to the patients/individuals.

Transparency

CI will share the service details availed by the patients in overseas hospitals with the agents for transparency reasons. CI will share any kind of information regarding the same with the agent on request.

Responsibility of Agent:

Communication

The agent is responsible for communicating all the available services provided by the CI. Considering that any sort of communication disruption may cause difficulties in providing quality services.

Collect and share required information

Each service required some specific information/Data to process the files. Agents must share all required information and data for processing the file as per service request.

Request via App and Portal

All service requests must be done via App/Portal. Any requests using any medium other than app will not be considered as proper requests.

Disclosure of Information

How do we keep your information safe

Risk of sending unencrypted Email/SMS/text messages:

When you create an account on the App we ask you to give us your phone number. We send a one time password(OTP) to your inputted phone number and email address to verify and confirm.

The SMS/text messages we send you are secured because they are encrypted. Other people cannot be able to read any SMS/text messages we send you and any SMS/text messages you send us.

Risk of storing PHI (Protected Health Information) on your mobile

Risk of our systems getting hacked and compromised

Children’s Privacy

Changes of Policy

How to Contact Us

The following contact information can be used if you have inquiries or issues regarding this Policy or our Privacy Practices, would like to make a request, or want to report a violation:

Support email: support@cikitsainternational.com

Privacy Policy (General)

Privacy Policy (Patient)

Privacy Policy (Agent)

Our address

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